Student Advisor

This is a 1-year contract role, renewal or conversion is subject to individual performance and headcount availability.

Rostered working time:

• 8.30am to 6.00pm

• 10.00am to 7.30pm

Student Services

• Assist students with general inquiries at the Student Services Counter based on scheduled roster.

• Manage course-related email and phone inquiries based on assigned course portfolio, ensuring timely and effective resolution

• Provide coverage for the Student Services Concierge Counter during exigencies.

• Provide responsive and inclusive support that considers the differing needs, communication preferences and study patterns of diverse student segments.

Student Engagement

• Establish and maintain multi communication and engagement channels to build strong relationships with student cohorts and facilitate timely dissemination of information.

• Engage students through appropriate communication channels and activities, taking into account their language preferences, cultural background, study schedules and accessibility needs.

• Disseminate essential course information, including start dates, exams, and assessments.

• Provide course counselling to students transferring to new programs.

• Address general candidature, course pathways, and administrative queries.

• Collaborate with the Student Success Office on student, career, and industry engagement activities.

• Support academics in organizing Student Staff Liaison Committee (SSLC) meetings

• Actively participate in student engagement activities by either joining as a participant, leading the activity, or serving as a staff mentor for events.

• Develop and implement initiatives to enhance student engagement.

• Provide guidance and support to students to ensure a comfortable, reassuring, and enriching learning experience.

• Collaborate with faculty, student organizations, and other stakeholders to promote student involvement and well-being.

• Support the Deputy Director and Manager in organising student orientation and yearly graduation.

• Support the CU Student Club in organizing student events throughout the year.

Student Cohort Management (For assigned course portfolio)

• Coordinate with the admissions team on offer packs, cohort matters, and matriculation.

• Liaise with course consultants and country managers for any student cohort enrolment matters

• Engage different student segments to understand their needs and feedback, highlight recurring issues, and coordinate with relevant teams to provide appropriate support and improve their experience.

• Process student transactions for re-module, deferment, exemption, transfers, and withdrawals, ensuring accurate status updates in the Student Management System (SMS)

• Address and resolve student inquiries/feedback by coordinating with internal and external stakeholders, including the University.

• Schedule academic intervention and support, where required

• Ensure students are registered on e-attendance system and Blackboard, where required.

• Reconcile enrolment numbers and collection of revenue.

• Follow up on outstanding payments, late fees, financial issues, and instalment requests.·

• Prepare and ensure accuracy of reports for royalty payments to the University

• Maintain up-to-date student status records in SMS and inform the University of any change.

• Foster strong relationships with the Academic Partnership Unit (APU) for course-related administrative matters

Others

Support ad hoc projects and tasks as required.

Job Requirements

• Degree in any discipline

• 1 to 5 years of relevant working experience in the Private Education Industry is preferred

• Strong customer orientation

• Strong leadership and people management skills

• Creative and resourceful in problem solving

• Meticulous and self-motivated

• Able to work under pressure in fast-paced work environment

• Excellent verbal and written communication skills

• Willing to work on weekends when required for events such as graduation ceremonies and open houses (Time-off will be given accordingly)