Service Desk Analyst

Service Desk Analyst

Working Arrangements

Operating Hours: 7:30 AM – 9:00 PM, based on rotating shifts.

Working Days: Monday to Sunday, including weekends and public holidays.

Shift Arrangement: Rotating shifts based on operational requirements.

Responsibilities

• Provide first-level IT support to end users, handling incoming incidents, service requests and technical enquiries.

• Troubleshoot and resolve hardware, software, network, system access and connectivity-related issues.

• Log, track, prioritise and manage incidents and service requests through the IT Service Management (ITSM) system.

• Provide timely resolution of technical issues or escalate complex incidents to the relevant support teams in accordance with established procedures and SLAs.

• Assist with user account administration, password resets, access management and basic system configuration.

• Perform basic IT equipment setup, installation, configuration and maintenance.

• Maintain accurate incident records, troubleshooting documentation and support logs.

• Deliver professional and effective customer service while ensuring minimal disruption to business operations.

• Support daily service desk operations through rotating shifts, including weekends and public holidays.

• Comply with all security policies, access control procedures and operational guidelines within a restricted (Red Zone) environment.

Requirements

• Minimum 1 year of relevant experience in Service Desk, IT Helpdesk or Technical Support.

• Diploma in Information Technology, Computer Science or an equivalent qualification.

• Preferably possess CompTIA A+ certification.

• ITIL Foundation certification is required.

• Basic knowledge of IT hardware, software, operating systems, networking and troubleshooting.

• Willingness to work rotating shifts covering weekdays, weekends and public holidays.

Interested candidates may apply directly with an updated resume. Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.cgpgroup.com/privacy-policy

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Eugene Then
••••@cornerstoneglobalpartners.com

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)