Application Support Analyst

Key Technologies: MariaDB SQL, Digital Asset Custody, Kibana, Blockchain, Linux/Unix

Responsibilities

• Oversee application and production support for enterprise systems, ensuring service continuity, system stability and operational efficiency.

• Manage the end-to-end incident management process, including issue assessment, prioritisation, escalation, troubleshooting and resolution within agreed service levels.

• Investigate application and infrastructure failures through technical troubleshooting to minimise service disruptions and maintain system availability.

• Perform system monitoring and log analysis using Grafana and Kibana/OpenSearch to identify anomalies, performance bottlenecks and potential issues.

• Conduct Root Cause Analysis (RCA) and recommend preventive and corrective measures to enhance application reliability and operational performance.

• Administer Linux/Unix environments and troubleshoot database-related issues involving SQL, MySQL and MariaDB.

• Provide application support for blockchain-based solutions and digital asset custody platforms, working closely with technical teams to resolve system-related issues.

• Handle technical and client support activities, ensuring effective communication, timely issue resolution and consistent service delivery within a 24/7 production environment.

Requirements

• Minimum 5 years of experience in Application Support, Production Support or IT Operations.

• Strong experience in incident management, application troubleshooting and technical support within enterprise environments.

• Hands-on experience with monitoring and log analysis tools, particularly Grafana and Kibana/OpenSearch.

• Proven experience in Root Cause Analysis (RCA), problem investigation and production issue resolution.

• Strong knowledge of Linux/Unix operating systems and relational databases, particularly MySQL and MariaDB, with proficiency in SQL.

• Experience supporting blockchain-based applications and digital asset custody platforms, preferably within financial services, fintech or trading environments.

• Strong client-facing and technical support capabilities, including stakeholder coordination and application issue management.

• Experience managing production support operations, service escalations and application availability in a 24/7 environment.
  

  Interested candidates may apply directly with an updatedresume. Only shortlisted candidates will be notified. Information provided inthis advertisement is for recruitment purposes only.

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  Cornerstone Global Partners (EA LicenseNumber: 19C9859) is an affirmative equal-opportunity employer and recruitmentfirm. We evaluate qualified applicants without regard to race, colour,religion, creed, gender, sexual orientation, gender identity, maritalstatus, national origin, age, veteran status, disability, or any otherprotected class.

  Eugene Then
  [email protected]

  EA Registration Number: R22104742.

  Cornerstone Global Partners Pte Ltd (EA License:19C9859)