CUSTOMER SERVICE

About the Role

We are looking for a motivated and customer-oriented Customer Service Officer (Loans Officer) to join our growing team.

In this role, you will assist customers with loan applications, assess their financial needs, and provide suitable loan solutions. You will also ensure that all loan applications and documentation are processed accurately and in accordance with company policies and regulatory requirements.

No experience is required. Training will be provided. Fresh graduates and career switchers are welcome to apply!

Key Responsibilities

• Evaluate and process loan applications, including assessing applicants' creditworthiness.

• Review customers' financial information and recommend suitable loan structures and repayment terms.

• Provide professional and friendly customer service throughout the loan application process.

• Explain loan terms and conditions clearly and assist customers in completing loan agreements.

• Ensure compliance with company policies and relevant regulatory requirements.

• Build and maintain positive relationships with new and existing customers.

• Maintain accurate customer records and loan documentation.

• Work closely with team members to support daily operations and achieve team objectives.

Requirements

• Good communication and interpersonal skills.

• Customer-oriented with a positive and professional attitude.

• Good negotiation and problem-solving skills.

• Detail-oriented, responsible, and organised.

• Able to work independently and as part of a team.

• Willingness to learn and adapt in a fast-paced environment.

• Basic computer literacy.

• No prior experience required. On-the-job training will be provided.

Employee Benefits

• Meal allowance

• Attractive performance incentives

• Medical benefits

• Annual salary review

• Company trips and team bonding activities

• On-the-job training and career development opportunities

Working Hours

Monday to Friday: 10:30 AM – 7:00 PM

Saturday: 10:30 AM – 4:00 PM

Join Our Team!

If you are enthusiastic, eager to learn, and enjoy interacting with people, we would love to hear from you.

Apply now and grow your career with us!