Treasures Client Service Executive

Job Purpose

To deliver outstanding and professional service to Wealth segment customers who visit Treasures Centres (Treasures MBFC, Treasures Ngee Ann City, Treasures Siglap) for their banking needs.

To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.

2. Key Accountabilities

• First Touch (Face of bank) to receive and welcome customers.

• Digital Advocate to educate customers to bank digitally

• Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.

• Provides one-stop banking experience in relation to cash and non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.

• Collaborates with team members and working partners for problem resolution.

• Able to work on Saturday's.

*Staff will be assigned to a main centre but subject to relief other Treasures Centre when required.

Thanks, and Best Regards

Lini

Recruitment Consultant

R221084631