Import Customer Service Executive (Airfreight, Advanced Technology, CargoWise)

• Manage end-to-end airfreight import shipments for advanced technology accounts, covering shipment arrivals, documentation, customs clearance, delivery coordination, billing and shipment closure.
• Coordinate closely with customers, airlines, ground handling agents, trucking partners and internal stakeholders to ensure timely and accurate handling of specialised cargo.
• Monitor shipment movements and provide proactive updates to customers, ensuring service requirements and delivery schedules are met.
• Handle shipment discrepancies, operational delays, customs-related matters and other service issues, ensuring timely resolution and customer satisfaction.
• Maintain accurate shipment documentation, billing records and operational reports while ensuring compliance with company procedures and regulatory requirements.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import shipments of advanced technology, electronics, semiconductor or other specialised cargo shipments.
• Hands-on knowledge of import documentation, customs clearance, shipment coordination and billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

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EA Licence: 19C9701

Registration: R1326740