Import Customer Service Executive (Airfreight, General Import, CargoWise)

• Handle end-to-end airfreight import shipments, including shipment arrivals, import documentation, customs clearance, delivery arrangements, billing and shipment closure.
• Liaise with customers, airlines, ground handling agents, trucking partners and internal departments to ensure timely shipment processing and delivery.
• Attend to customer enquiries, provide shipment status updates and resolve operational issues, including shipment delays and documentation discrepancies.
• Monitor shipment progress and ensure compliance with customs regulations, service standards and internal operating procedures.
• Maintain accurate shipment records and billing documentation while identifying opportunities to improve operational efficiency and customer service standards.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import operations.
• Hands-on knowledge of import documentation, customs clearance, delivery coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740