Customer Service Engineer (1 Year Contract)

About the Company

Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing.

Responsibilities

• Perform on-site installation, troubleshooting, repair, and preventive maintenance of Multifunction Devices (MFDs), including copiers and printers.
• Diagnose and resolve hardware, software, and network-related issues for both monochrome and colour devices.
• Manage and maintain inventory of assigned spare parts, tools, and company assets to ensure service readiness.
• Update service records accurately and promptly, ensuring service calls and job statuses are properly documented.
• Communicate effectively with internal teams to provide timely updates on service progress and resolution.
• Deliver professional customer support while adhering to service quality standards and safety guidelines.

Requirements

• Minimum Nitec in Electrical / Electronic Engineering, Information Technology or other related technical disciplines.
• Experience in troubleshooting monochrome and colour printers in a networked environment.
• Basic knowledge of printer hardware, networking concepts, and operating systems.
• Tech-savvy with basic understanding of networking concepts and operating systems.
• Good interpersonal and communication skills, with the ability to work independently and as part of a team.
• Customer-oriented mindset with strong problem-solving skills.
• Fresh grad welcome to apply

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn