CUSTOMER SERVICE SPECIALIST

- Interact with guests, providing a warm and memorableexperience, and ensuring all guests receive exceptional service.

-This role will encompass the formulation and implementationof operating procedures and standards, the management and development of staff.

-Review operating results with the team and identifyopportunities to improve performance

-Ensure pre-shift meetings with staff are carried out andreview all information pertinent to the day's business

- Create a work environment that promotes teamwork,performance feedback, recognition, mutual respect and staff satisfaction

- Monitor guest reactions and confer frequently with servicestaff or captains to ensure guest satisfaction

Prerequisite

• Knowledge of hospitality and service.

• Have a well-groomed, professional appearance.

• Able to perform under pressure.