Audio Visual Technician

Company Overview

NEON, formerly Cityneon, is a global leader in immersive experiences, partnering with top brands like Disney, Marvel, and Warner Bros. It creates touring exhibitions worldwide, delivering memorable entertainment to millions in over 60 cities.

Job Summary

Audio Visual Technician manages daily operation, maintenance, and troubleshooting of AVL systems in exhibitions, working with the Production Team to ensure seamless technical performance and high-quality audiovisual experiences for guests.

Responsibilities

• Assist the Production Team during installation to set up and commission all AVL systems accurately
• Operate AVL systems daily, performing start-up and shut-down procedures to ensure smooth functioning
• Perform routine maintenance, troubleshoot, and repair AVL equipment to maintain optimal system performance
• Collaborate with the Technical Manager to document and report technical faults and assist in resolving system errors
• Maintain an inventory of spare AVL equipment to ensure availability of serviceable components for operations
• Coordinate with the Operations Manager and team to deliver seamless technical experiences for guests and staff
• Support de-installation by dismantling, accounting for, and packing AVL systems properly for shipment
• Provide technical support during exhibition hours to respond promptly to AVL-related issues

Required competencies and certifications

• 3+ years of hands-on experience with AVL systems, including audio mixing, video distribution, and lighting control
• Strong troubleshooting skills in low-voltage electronics, control systems, and audiovisual networking
• Experience with show control systems, interactive displays, projectors, LED screens, and digital audio consoles
• Ability to read and interpret technical documentation, schematics, and equipment manuals
• Skilled in using hand and power tools for basic repairs and maintenance
• Proficient in MS Word, Excel, and Outlook for maintenance tracking and reporting
• Ability to work flexible hours including nights, weekends, and holidays as required by exhibition schedules

Preferred competencies and qualifications

• Prior experience in themed entertainment, live events, exhibitions, or theatre AV operations