IT Executive (Operations)

Job Description

• Provide first-level (L1) IT support to office staff, production and client-side operations.

• Troubleshoot hardware, software, network, email and system-related issues.

• Manage and maintain network infrastructure, including firewalls, LAN, switches, Wi-Fi and VPN.

• Administer Microsoft Azure, Microsoft 365 and Entra ID.

• Develop and maintain IT SOPs, procedures and documentation in line with ISO standards and PDPA requirements.

• Support IT audits, prepare audit documentation and follow up on corrective actions.

• Manage IT assets, including equipment setup, deployment, maintenance and disposal.

• Monitor system security, user access, backups and software updates.

Requirements

• Diploma or Degree in IT, Computer Science, Information Systems or equivalent.

• 2–4 years of experience in IT support or IT operations.

• Hands-on experience in firewall setup and management.

• Good knowledge of LAN, switches, VLANs, DHCP/DNS and Wi-Fi.

• Experience administering Microsoft 365, Entra ID and Azure.

• Familiarity with ISO 27001/27002 standards and PDPA requirements.

• Good troubleshooting, documentation and communication skills.

Added Advantage:

• Relevant IT certifications (e.g. Microsoft Azure, Fortinet, CompTIA).

• Experience in IT audit, compliance or government project support.

• Basic PowerShell scripting knowledge.