*Supervisor

About the Role

We are seeking a poised and service-driven Supervisor acts as a frontline leader who bridges the gap between frontline staff and upper management, overseeing daily workflows, team performance, and operational safety.

Key Responsibilities

• Direct daily workflows, assign tasks, and monitor team productivity to meet company targets.
• Plan and manage employee schedules, attendance, and shift coverage.
• Onboard new hires, provide hands-on training, and conduct regular performance evaluations.
• Mediate staff disagreements, address behavioral or performance issues promptly, and handle escalated customer service concerns.
• Relay updates and policies between upper management and team members, providing feedback on operational challenges.
• Enforce company policies, industry regulations, and workplace safety standards.

Requirements

• Strong leadership and interpersonal communication
• Problem-solving and decision-making capabilities
• Time management and organizational skills
• Proficiency in basic office or scheduling software

Lim Beng Hock

EA Personnel R1987251

EA License 21C0430