Customer Service Executive (Supply Chain)

• Customer Order Management: Receive, process, and monitor customer purchase orders to ensure accurate and timely order fulfilment.
• Order & Delivery Coordination: Coordinate with the warehouse, logistics, sales, and planning teams to arrange deliveries and ensure orders meet customer requirements.
• Customer Service Support: Handle customer enquiries, provide order status updates, and respond to requests professionally and promptly.
• Delivery Monitoring: Track shipments and follow up on delivery schedules to ensure on-time delivery.
• Issue Resolution: Assist in resolving order discrepancies, delivery delays, shortages, and other customer-related issues.
• Documentation & Data Entry: Maintain accurate customer records, sales orders, delivery documents, and other supply chain-related information.
• Internal Coordination: Work closely with cross-functional teams to ensure smooth communication and efficient supply chain operations.
• Reporting: Prepare and update daily or weekly reports on order status, delivery performance, and outstanding customer requests.
• Continuous Improvement: Identify opportunities to improve customer service processes and operational efficiency.

Requirements & Qualifications

• Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Fresh graduates are encouraged to apply. Candidates with relevant internship experience will have an added advantage.
• Good communication and interpersonal skills.
• Basic knowledge of SAP
• Able to multitask, prioritise tasks, and work under pressure.
• Positive attitude, proactive mindset, and willingness to learn.
• A good team player with the ability to work independently when required.