Clinic Manager

• Central
• Office Hour
  

About the Role

We are seeking an experienced Clinic Manager to oversee daily clinic operations for our client which is a private specialist clinic.

Key Responsibilities

1. Clinic Operations

   • Oversee patient registration, appointment scheduling, queue management, and patient flow.

   • Coordinate staffing and workflows across shifts to ensure smooth daily operations.

2. Team Leadership

   • Manage recruitment, staff rostering, onboarding, training, and performance reviews for clinic assistants and administrative staff.

   • Promote teamwork, accountability, and high standards of patient service.

3. Billing and Claims Administration

   • Oversee billing accuracy, payment collection, and daily financial reconciliation.

   • Manage corporate panel, insurance ( TPA), and MediSave claims, where applicable.

   • Monitor outstanding payments and follow up on rejected or delayed claims.

4. Inventory and Equipment Management

   • Manage procurement and stock levels for medications, medical supplies, and consumables.

   • Monitor medication expiry dates and coordinate equipment servicing and maintenance.

5. Compliance and Quality

   • Maintain clinic procedures and records in line with applicable Ministry of Health (MOH), Health Sciences Authority (HSA), and Personal Data Protection Act (PDPA) requirements.

   • Support audits, quality improvement initiatives, and adherence to clinic policies.

6. Patient Relations

   • Handle patient enquiries, feedback, and complaints professionally and promptly.

   • Work closely with doctors and clinic staff to resolve concerns and improve service delivery.

Requirements

• Diploma or Degree in Business, Healthcare Management, Nursing, or a related discipline.

• At least 3 years of experience in clinic operations, healthcare administration, or a relevant supervisory role.

• Experience in a private specialist clinic is highly advantageous.

• Familiarity with clinic management systems, such as Plato, and insurance and healthcare claims processes.

• Strong leadership, organisational, problem-solving, and conflict-resolution skills.

• Excellent communication and interpersonal skills, with a patient centred approach.

• Proficiency in English. Additional language skills relevant to communicating with the clinic’s patient would be an advantage.
  
  Interested applicants, kindly furnish us with your detailed resume and email to [email protected] or WA to 88681573
  

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

SALOHealth Management

EA Licence No.: 24C2535