Clinic Manager

1) Human Resource

• Recruitment of staff, including clinic receptionist and dental assistants;

• Training of staff in counter reception duties;

• Management of clinic receptionist and dental assistants; and

• Rostering of clinic receptionist, dental assistants and dentists.

2) Stock, Inventory and Procurement

• Ensures that the clinic is adequately stocked with office supplies, medical equipment(s) and consumables, medicines and any other items necessary for the day-to-day operation of the clinic;

• Perform stock checks on regular basis, with assistance from counter receptionists or dental assistants;

• Purchases stocks from approved suppliers; and

• Perform basic stock purchase cost management to ensure that clinic operation costs are controlled.

3) Finance

• Coordinates payments to vendors and suppliers;

• Performs basic revenue and cost accounting to ensure that the day-to-day finances of the clinic are properly accounted for; and

• Manages petty cash of the clinic.

• Tallying the relevant GST input and output amounts and liaising with the relevant parties as necessary

4) Counter Reception

• Attends to all patients’ enquiries for appointments and/or walk-in treatment;

• Patient registration; Discharges patients by dispensing medications (or as required), collecting payments accurately, issuing of MC and/or receipts and scheduling patient for subsequent appointments;

• Drafts claims for CHAS treatments;

• Submits insurance dental claims whenever required;

• Records and files documents in accordance with the clinic’s Standard Operation Procedures (SOPs);

• Keys in sales of dental products in Clinic Management software; Sends, tracks and receives laboratory cases;

• Calls patients to remind them of their subsequent appointment with the clinic whenever required;

• Ensures accurate translation of doctors’ schedule into the Clinic Management software; and

• Maintains the cleanliness and neatness of the clinic.