Clinical Operations Executive (Polyclinic, Healthcare Operations) #HCG

A public healthcare institution is looking for a Clinical Operations Executive to help run day-to-day polyclinic operations and lead a frontline operations team. This role suits someone who enjoys being hands-on, improving processes and delivering a great patient experience. Candidates with operations experience from other service industries are welcome.

What You'll Be Doing

• Assist the Operations Manager in planning and coordinating daily clinic operations and resource utilisation
• Oversee day-to-day polyclinic operations to ensure smooth, efficient and cost-effective service delivery
• Lead and manage an operations team of about 20 to 30 staff, including rostering, deployment and performance
• Monitor patient flow, waiting times and service levels, and resolve operational issues on the ground
• Plan and implement initiatives to improve work processes, productivity and service quality
• Work closely with clinical, nursing and allied health teams to support patient care
• Handle service feedback and patient escalations professionally
• Prepare operational reports, statistics and presentation slides for management
• Provide administrative and coordination support for operational projects, audits and system reviews
• Ensure compliance with organisational policies, SOPs and workplace safety requirements

What You'll Bring

• Degree in any discipline and above
• At least 2 years of operations, administration or service management experience
• Healthcare operations experience is an advantage; candidates from retail, hospitality, aviation, security or public service operations are welcome
• Experience leading and managing frontline teams
• Strong planning, analytical and problem-solving abilities
• Able to multi-task in a dynamic, fast-moving environment
• Able to engage patients, staff and stakeholders professionally
• Proficient in Microsoft Office (Excel, PowerPoint)
• Able to work a 5.5-day week including Saturdays

What's In It For You

• Meaningful role in public healthcare
• Career progression within a large healthcare cluster
• Comprehensive medical and leave benefits
• Structured training and development
• Accessible location near MRT

Interested? Click Apply or send your updated CV to [email protected]

Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd
EA License No. 99C4599