Customer Service Executive (General Insurance, Policy Servicing, Claims Support) #HDC1

A general insurance company is looking for a Customer Service Executive to look after policyholders and intermediaries. You will handle enquiries, policy servicing and claims support to deliver a smooth customer experience.

What You'll Be Doing

• Handle customer and intermediary enquiries by phone, email and chat
• Process policy changes, renewals, endorsements and cancellations accurately
• Provide updates and support on claims and documentation
• Resolve complaints and escalate complex cases promptly
• Explain insurance products and coverage clearly to customers
• Maintain accurate customer records in the policy system
• Coordinate with underwriting and claims teams to resolve cases
• Meet service level targets and quality standards
• Identify recurring issues and suggest service improvements
• Support ad hoc customer service and administrative tasks

What You'll Bring

• Diploma or Degree in Business, Insurance or a related discipline and above
• Experience in customer service, insurance or financial services is an advantage
• Knowledge of general or motor insurance is an advantage
• Proficient in Microsoft Office
• Meticulous with strong attention to detail
• Strong stakeholder engagement skills
• Patient and customer-focused
• Team player able to meet service targets

What's In It For You

• Permanent role with a growing insurer
• Structured product and system training
• Accessible central location near MRT

Interested? Click Apply or send your updated CV to [email protected]

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599