supervisor

Key Responsibilities

• Operations & Workflow Management: Direct daily activities, assign shifts, manage schedules, and ensure tasks are completed on time.
• Team Leadership & Training: Onboard and train new employees, provide coaching, and mentor team members for growth.
• Performance Monitoring: Track productivity metrics, evaluate work quality, and deliver regular feedback or disciplinary action.
• Communication & Liaison: Relay instructions and company policies from upper management to the floor, while reporting team progress and challenges upward.
• Conflict & Issue Resolution: Handle customer complaints, mediate staff disputes, and troubleshoot operational or technical problems on-site.
• Compliance & Safety: Enforce workplace safety guidelines, quality control standards, and company regulations.

Required Qualifications & Skills

• Education: High school diploma, NITEC, or a Bachelor’s degree in Business Administration, Operations Management, or a related field depending on the industry.
• Experience: Typically 1 to 3+ years of hands-on experience in a frontline or supervisory capacity within sectors like retail, logistics, manufacturing, hospitality, or IT.
• Core Skills:Strong leadership and decision-making capabilitiesEffective verbal and written communicationConflict resolution and emotional intelligenceTime management, organization, and problem-solving

R22108752
25C2859