Sales & Logistics Coordinator

We are looking for a detail-oriented and organized Sales Coordinator to support our daily sales operations, with a primary focus on order processing and coordinating shipments through FedEx.

The successful candidate will be responsible for ensuring customer orders are processed accurately, shipments are arranged promptly, and deliveries are coordinated efficiently. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers and internal departments.

Key Responsibilities

1. Order Processing & FedEx Shipment Coordination (Primary Responsibility)

• Receive and process customer orders accurately and promptly.

• Arrange and place shipment orders through the FedEx shipping platform.

• Prepare shipping labels, airway bills (AWB), and necessary shipping documents.

• Ensure shipment details, delivery addresses, package dimensions, and weights are accurate.

• Coordinate daily pickups and deliveries with FedEx.

• Track shipments and monitor delivery status to ensure timely delivery.

• Follow up with FedEx regarding delayed, lost, or problematic shipments.

• Handle shipment amendments, cancellations, and delivery issues when necessary.

• Maintain accurate shipment records and update tracking information.

2. Sales & Customer Support

• Assist the sales team with daily administrative and operational tasks.

• Respond to customer enquiries regarding order status and delivery arrangements.

• Coordinate with customers on shipping schedules and delivery requirements.

• Follow up on pending orders and ensure timely order fulfilment.

• Maintain good customer relationships through prompt and professional communication.

3. Documentation & Administrative Support

• Prepare quotations, invoices, delivery orders, and other sales-related documents when required.

• Maintain proper filing of sales orders, shipment records, and delivery documents.

• Update order and shipment information in the company's system or Excel records.

• Assist with other administrative duties and tasks assigned by management.

Job Requirements

• Minimum GCE 'O' Level, Diploma, or equivalent qualification.

• Previous experience in sales coordination, order processing, logistics, or shipping administration is an advantage.

• Familiarity with FedEx shipping systems and online booking platforms is preferred.

• Basic knowledge of international shipping documentation is an added advantage.

• Proficient in Microsoft Office, especially Excel and Outlook.

• Good communication and coordination skills.

• Able to work independently and manage multiple orders simultaneously.

• Meticulous, responsible, organized, and able to meet deadlines.

Key Performance Expectations

• Accurate and timely processing of customer orders.

• Prompt placement of shipment bookings through FedEx.

• Proper preparation of shipping labels and documentation.

• Effective monitoring and follow-up of shipment deliveries.

• Minimal errors in order processing and shipment arrangements.

• Timely resolution of shipping and delivery issues.