Director, Hospital Operations #HYN

An exciting senior leadership opportunity for an experienced healthcare operations professional to lead a large Patient Services Division within a major healthcare institution.

Reporting to the Chief Operating Officer, you will provide strategic direction and operational leadership across multiple patient service functions, driving service transformation, process improvement, workforce optimisation and operational excellence.

You will play a key role in enhancing patient experience, improving operational efficiency and strengthening collaboration across the healthcare ecosystem.

Job Responsibilities

• Lead the strategic planning, overall management and performance of the Patient Services Division, ensuring alignment with institutional objectives.

• Work closely with departmental heads and senior management to formulate and execute divisional strategies, operational plans and key initiatives.

• Develop and review policies, procedures and quality management frameworks to uphold patient safety and service standards.

• Establish and monitor key performance indicators (KPIs) to drive operational effectiveness, service quality and continuous improvement.

• Spearhead large-scale service transformation and process redesign initiatives to enhance patient journeys and improve care delivery.

• Identify operational gaps, streamline workflows, leverage technology and implement initiatives to improve productivity and cost-effectiveness.

• Drive service innovation and optimise operational processes across inpatient, outpatient, emergency and ancillary services.

• Oversee operational planning and readiness for new and upgraded patient care facilities, ensuring smooth implementation and continuity of services.

• Lead workforce planning, manpower forecasting and resource optimisation through effective workforce analytics.

• Partner with HR and Talent Management teams on succession planning, leadership development and talent management initiatives.

• Oversee divisional budgets, financial planning and resource allocation to ensure effective financial stewardship.

• Establish performance monitoring and reporting mechanisms to evaluate operational and financial outcomes.

• Build and maintain strategic partnerships with healthcare institutions, community organisations and external stakeholders to strengthen care integration.

• Drive cross-functional collaboration across healthcare networks to improve care coordination, service delivery and operational efficiency.

• Represent the institution at senior management, institutional and cluster-level committees, contributing to strategic planning and organisational initiatives.

Who Should Apply

• Senior healthcare leaders with extensive experience managing complex hospital or healthcare operations.

• Strategic and commercially minded professionals who have successfully led large teams and organisation-wide transformation initiatives.

• Experienced leaders who can influence senior stakeholders, drive organisational change and balance patient experience with operational and financial performance.

Requirements

• Bachelor's Degree in Health Sciences, Healthcare Administration, Business Administration or a related discipline. A Master's Degree in Business Administration or Health Management will be advantageous.

• At least 15 years of relevant experience in administration, healthcare operations or project management, including a minimum of 5 years in a complex healthcare environment.

• Proven experience leading large, multidisciplinary teams and managing complex operational portfolios.

• Strong track record in strategic planning, project leadership, budget management and operational performance improvement.

• Excellent stakeholder engagement and relationship management capabilities, with the ability to work effectively with senior management, clinical leaders and external partners.

• Strong change management, communication and people leadership skills.

• Ability to translate organisational strategies into actionable operational plans and deliver measurable outcomes.

• Strong analytical, problem-solving and decision-making capabilities.

• Experience in process engineering, digital transformation and technology adoption within service operations will be advantageous.

Interested applicants, please email your detailed CV to:
[email protected]

All information will be treated with confidentiality and we regret that only selected candidates will be notified

Consultant: Ashley Loo
Designation: Senior Recruiter
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