Case Manager / Counsellor

Meaningful psychosocial care begins with understanding the person.

It is listening to residents and families, and recognising what matters to them.

It is connecting them with support that nurtures well-being, builds resilience and preserves dignity.

It is helping them navigate care emotional challenges, care decisions, financial concerns and changing needs.

We think you will enjoy this role if you:

• Are organised and attentive to details
• Take initiative, ownership and follow through
• Value teamwork and different professional perspectives
• Build meaningful relationships with residents and their families
• Are curious about human behaviour, emotions and motivations
• Remain calm, adaptable and resourceful in challenging situations
• Listen with empathy and seek to understand before offering guidance
• Are passionate about improving the lives and well-being of persons living with dementia
• Find purpose in supporting people through difficult decisions, emotional challenges and life changes

You will be responsible for:

• Providing counselling, emotional support and psychosocial interventions within your professional scope
• Developing behavioural support plans and non-pharmacological interventions with the care team
• Supporting residents through emotional, behavioural, cognitive and adjustment challenges
• Assessing financial needs and facilitating assistance applications, including MediFund
• Conducting relevant assessments and developing person-centred intervention plans
• Supporting Advance Care Planning and palliative care discussions, where appropriate
• Working with hospitals and referral partners on intake assessments and admissions
• Coordinating care and connecting residents and families with relevant support
• Contributing to case conferences, care planning and service improvements
• Using assessment and programme data to evaluate and improve support
• Facilitating support groups, psychoeducation and therapeutic activities
• Maintaining timely, accurate assessments, case notes and reports
• Collaborating across disciplines to deliver holistic dementia care
• Reviewing funding arrangements to support continuity of care

What matters most

Strong communication, sound judgement and empathy are essential. Initiative, ownership and a genuine commitment to helping residents and families feel heard, supported and involved in their care matter even more!

We want to hear from you if you are that unique person who:

• enjoys working with a multidisciplinary team
• thinks resourcefully and works with others to find practical solutions
• takes ownership and follows through on residents’ and families’ needs
• builds trust and approaches sensitive conversations with care and respect
• holds a Degree or a recognised postgraduate qualification in Social Work / Psychology / Counselling
• can conduct assessments, formulate intervention plans and communicate recommendations clearly
• brings experience in healthcare, eldercare, mental health or supporting persons living with dementia