Delivery Operations Executive

Company Overview

uParcel has planned, matched, and optimized millions of same-day deliveries using proprietary logistics technology. Their innovative decentralized clustering model enables efficient point-to-point deliveries, reducing packaging and travel distance. Operating in Singapore and Malaysia, they aim to expand regionally.

Job Summary

As an Operations Executive at uParcel, you will manage delivery drivers and key customer accounts, ensuring timely parcel dispatch and operational efficiency. You will support strategic initiatives and contribute to scaling operations.

Responsibilities

• Assign delivery jobs to drivers using the system and direct communication to ensure timely dispatch
• Source and coordinate regular drivers to fulfill deliveries for assigned customer accounts
• Manage delivery drivers to maintain accurate and punctual parcel deliveries to customers
• Handle account management and escalation for selected key customers to maintain service quality
• Monitor delivery performance metrics and analyze data to identify and implement operational improvements
• Plan and oversee delivery routes and schedules to maximize productivity and reduce operational costs
• Recommend and implement process improvements to enhance the delivery experience for customers
• Provide training and ongoing support to delivery personnel to uphold high service standards
• Monitor fulfillment team performance to ensure achievement of KPIs for assigned accounts
• Assist management in daily operations to meet monthly and quarterly KPIs and business goals
• Support management in executing new strategic initiatives and contribute ideas to scale operations effectively

Required competencies and certifications

None explicitly stated.

Preferred competencies and qualifications

• Proactive attitude and a 'Can-do' personality demonstrated through effective task management and problem-solving
• Effective time management and multitasking skills to handle multiple operational demands simultaneously
• Resourcefulness in identifying and suggesting process improvements to optimize workflows
• Familiarity with AI tools and Agentic workflow to support operational tasks
• Ability to perform under stress during peak delivery seasons
• Knowledge of Singapore postal codes and areas to facilitate efficient route planning

Other Information

• Working Hours: 5-day work week with one weekend day (Saturday or Sunday) required