Front of House (Botanic Garden)

Roles & Responsibilities

We are looking for a warm and service-focused Front of House / Hostess to be the face of Tembusu, responsible for both guest reception and service support.

Key Responsibilities:

• Create a welcoming atmosphere by greeting guests with positive energy and genuine hospitality.

• Manage reservations, answer phone calls, and respond to guest enquiries.

• Seat guests according to designated floor plans and rotation schedules.

• Take orders and serve food and beverages accurately and efficiently.

• Provide knowledgeable menu recommendations and confidently upsell specials.

• Handle guest feedback professionally, resolving concerns promptly.

• Maintain cleanliness and organisation of the front-of-house area.

• Support daily operations and service flow.

Requirements

• Minimum 1–2 years of experience in customer service or guest-facing roles, preferably in hospitality.

• Friendly, outgoing, and service-focused personality.

• Excellent communication and interpersonal skills.

• Well-groomed and professional appearance.

• Team player who thrives in a fast-paced environment.

• Able to work shifts, weekends, and public holidays