Senior Business Associate / Front Desk Team Lead (Dental Clinic)

Ready to step into a leadership role? Take ownership of our front desk — coach the team, manage the busy periods, and make sure each patient visit goes to plan. Fixed day hours and a supportive group behind you.

Work schedule: 5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.

What you'll do

• Run the front desk day-to-day and resolve operational issues independently
• Coach and develop the team; uphold service standards
• Manage difficult situations and service recovery
• Audit appointments, recalls and records; suggest improvements
• Carry out the administrative work behind daily clinic operations

What we're looking for

• Solid front-desk experience plus team supervision or training experience
• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence
• Calm and organised; comfortable owning settlement and daily operations
• A local diploma or equivalent (required)
• Rotating roster including one weekend day

Why join us

• $2,800-$3,400 by experience; CPF and full statutory benefits
• A 5-day work week with two rest days, no nights — day shifts 8:30am to 6:15pm, public holidays off
• Reward Leave, outpatient insurance, leadership and referral incentives
• A leadership seat in an established three-clinic group