Sales Operations Senior Associate, Strategy and Operations, Google Customer Solutions - Singapore

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Google Customer Solutions (GCS) works with businesses and ad agencies of all sizes, from local plumbers to mid-market companies to large organizations that spend millions of dollars advertising with Google.

Within GCS, the Revenue Strategy & Operations (RSO) team delivers crucial business insights, ensures cross-functional alignment on goals and execution, and drives strategic initiatives, bridging high-level company priorities with daily operations and developing future growth opportunities. The APAC RSO team is accountable for driving the GCS business strategy and execution across six key markets (Australia, Greater China, India, Japan, Korea, and Southeast Asia).

A core component of this regional team, the Chief of Staff Team within APAC RSO, focuses on managing the key business cadence, communications, and strategic initiatives specifically for the GCS APAC Vice President.

Qualifications

Job responsibilities

• Craft high-impact messaging and strategic narratives on behalf of the VP, ensuring clarity and consistency across town halls, leadership meetings, and executive forums.
• Manage the rhythm of the business by structuring leadership agendas, driving OKR setting and tracking, coordinating Quarterly Business Reviews (QBRs), and aligning cross-functional priorities.
• Prepare the VP and APAC leadership team for high-stakes engagements by synthesizing cross-functional inputs, market context, and strategic briefings.
• Build sales networks to capture field and customer feedback, translating insights into APAC-wide initiatives and seller support programs (e.g., GoogleGeist).
• Lead the end-to-end strategy, content, and execution for major community events, executive offsites, recognition programs, and leadership development initiatives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in corporate strategy, management consulting, sales strategy, or business operations.
• 2 years of experience developing executive-level presentations, briefings, or communications for senior leadership.
• Experience managing cross-functional projects and operational workflows.

Preferred qualifications

• Master's degree or MBA.
• Experience working directly in a sales role or partnering closely with sales teams and leadership.
• Experience in digital advertising, digital marketing, or the technology sector.
• Experience leading initiatives or stakeholder engagements across Asia-Pacific (APAC) markets.
• Experience synthesizing complex, ambiguous business problems into strategic executive narratives and communications.
• Experience influencing and aligning cross-functional stakeholders at senior leadership levels.