Junior Technical Business Analyst (Entry-level)

Keen to build your career in business analysis and digital transformation? Join the Education sector to support student management systems, improve processes and help deliver a better user experience.

Location: West / Hybrid working arrangement
Job Type: Full-time Contract (Subjected to renewal / conversion)

Key Responsibilities

• Provide Level 2 system support, investigate user issues and coordinate with IT teams and vendors to resolve them.
• Gather business requirements and prepare user stories, process flows and supporting documentation.
• Identify opportunities to simplify processes and automate manual tasks.
• Configure and maintain workflows, forms, portals, business rules and automation on low-code platforms such as Slate.
• Extract, clean, reconcile and analyse data for operational reporting, reviews and migration activities.
• Support system enhancements through testing, user acceptance testing (UAT), defect tracking and post-implementation checks.
• Monitor data quality and system performance, escalating issues for follow-up.
• Prepare user guides, FAQs, training materials and communications to support system rollouts.
• Maintain project documentation, meeting records and action logs.

Requirements

• Degree in Computer Science, Information Systems, Information Technology or a related discipline.
• Hands-on coding experience with either Python or R
• Ability to understand user needs and document clear, actionable requirements.
• Basic understanding of the system development lifecycle, system logic, data structures, workflows and integration concepts.
• Good working knowledge of Excel and SQL.
• Strong communication, analytical and organisational skills, with attention to detail and follow-through.
• Willingness to learn tools such as Jira, ServiceNow and Confluence.

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Elaine Wong (Zoe) - R26162114

ScienTec Consulting Pte Ltd - 11C5781