IT Application Support - Corporate Banking

[Job ID: 1691769]

Job Responsibilities

• User Support & Communication: Provide responsive technical and non-technical IT support to users across the Singapore branch, addressing queries and incidents efficiently while maintaining a high standard of service.
• Issue Management & Reporting: Take ownership of user issues, proactively identify solutions, and communicate incidents clearly to relevant stakeholders, including the business impact, root cause, and available workarounds.
• Stakeholder Coordination: Collaborate closely with users, technical teams, senior management, L3 support teams, and external vendors to ensure timely resolution of IT issues and effective service delivery.
• Service Improvement: Maintain accurate records of user requests, incidents, and resolutions, and prepare regular reports to support service monitoring and continuous improvement initiatives.
• SLA & Vendor Management: Work with L3 support teams and vendors to establish and monitor service-level expectations, ensuring agreed service standards and guidelines are consistently met.
• Continuous Improvement: Identify opportunities to improve IT support processes, user experience, and service efficiency through effective documentation, analysis, and implementation of improvements.
• Project Support: Assist with the planning and execution of IT-related projects, coordinating with relevant internal and external stakeholders to ensure smooth implementation.

Requirements

• Relevant Experience: Experience in L2 IT support within a corporate banking or financial services environment.
• Banking Knowledge: Familiarity with Current Account and Savings Account (CASA) systems and related banking operations.
• Technical Skills: Strong troubleshooting and incident-management capabilities, with the ability to support both technical and non-technical users.
• Communication Skills: Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and business stakeholders.
• Stakeholder Management: Ability to work effectively with internal teams, L3 support functions, vendors, and business users.
• Problem-Solving: Proactive approach to identifying issues, assessing business impact, and implementing appropriate solutions or workarounds.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771