Operations Executive – Transport

Key Responsibilities

1. Daily Transport Operations

• Plan, coordinate and monitor daily transportation schedules and bookings.

• Arrange driver and vehicle assignments based on operational requirements.

• Manage airport transfers, airline crew transportation, hotel transfers, corporate transport and event transportation.

• Ensure all transport services are carried out punctually, safely and efficiently.

• Monitor flight arrivals, departures, delays and last-minute schedule changes.

• Handle urgent bookings, cancellations and operational changes.

2. Driver & Fleet Coordination

• Coordinate drivers' daily duty rosters, assignments and working schedules.

• Monitor driver attendance, punctuality and job completion.

• Ensure drivers comply with company safety standards and operational procedures.

• Monitor vehicle availability, maintenance schedules and operational readiness.

• Coordinate with external transport vendors and subcontractors when required.

• Optimise vehicle utilisation and minimise unnecessary operational costs.

3. Customer Service & Communication

• Liaise with airline representatives, hotels, corporate clients and event organisers.

• Respond promptly to customer enquiries, booking requests and operational issues.

• Provide real-time transport updates and resolve service disruptions professionally.

• Maintain effective communication with drivers, customers and internal departments.

• Handle customer feedback and complaints to ensure service quality.

4. Operations Monitoring & Reporting

• Monitor vehicle movements through GPS tracking systems.

• Ensure all bookings, trip details and completed jobs are accurately recorded.

• Prepare daily operational reports, driver trip records and transport summaries.

• Verify completed trips for accurate customer billing and driver payments.

• Assist management in improving operational efficiency and service standards.

• Ensure compliance with company policies and applicable transport regulations.

Job Requirements

• Diploma or equivalent qualification.

• Minimum 1–2 years of relevant experience in transport operations, logistics, fleet management or a related industry preferred.

• Experience in airport transfers, airline crew transportation or passenger transport operations will be an advantage.

• Strong planning, coordination and problem-solving skills.

• Good communication and customer service skills.

• Proficient in Microsoft Excel, email and computer-based booking systems.

• Ability to multitask and work independently in a fast-paced environment.

• Able to handle urgent situations and last-minute operational changes.

• Willing to work rotating shifts, weekends and public holidays according to operational requirements.

• Responsible, punctual, flexible and a strong team player.