Sales Operations Senior Associate II, Regional Enablement, Strategy and Operations, Google Customer Solutions - Singapore

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

Google Customer Solutions (GCS) works with businesses and ad agencies of all sizes, from local plumbers to mid-market companies to large organizations that spend advertising with Google.

Within GCS, the Revenue Strategy and Operations (RSO) team delivers crucial business insights, ensures cross-functional alignment on goals and execution, and drives initiatives, bridging high-level company priorities with daily operations and developing future growth opportunities. The APAC RSO team is accountable for driving the GCS business strategy and execution across six key markets (AUNZ, Greater China, India, Japan, Korea, and Southeast Asia).

Being within APAC RSO, the Executive Office and Enablement (EOE) pod acts as the central engine for the GCS APAC Vice President. The EOE pod owns the end-to-end GCS APAC People Enablement Plan - from onboarding to long-term career development - connecting program strategy, business diagnostics, and sales workflows directly into seller activation.

Qualifications

Job responsibilities

• Serve as the strategic advisor to Global Customer Success Asia-Pacific (APAC) leadership, translating commercial priorities into multi-tier enablement roadmaps across tenured sellers, and frontline managers.
• Partner across regional and global stakeholders to operationalize key strategic initiatives, including streamlined onboarding, personalized Journey Learning Plans, and quarterly commercial coaching suites.
• Diagnose regional performance trends and capability gaps to set skill priorities, actively influencing central roadmaps to ensure global investments address APAC market dynamics.
• Lead executive cadence, Steering Committees, and stakeholder alignment across sales leadership to balance competing requests, secure sponsorship, and drive seller engagement.
• Lead regional program delivery, logistics, and curriculum localization alongside Global Business Operations Education and local subject matter experts, tracking proficiency signals and adoption metrics to steer future curricula.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in enablement strategy, people strategy, management consulting, sales operations, or a related field.
• Experience managing cross-functional projects or programs from design through execution.

Preferred qualifications

• Master of Business Administration (MBA) degree or equivalent practical experience.
• Experience building and executing sales capability, enablement roadmaps, or learning curriculums across multi-market or regional commercial teams (e.g., APAC).
• Experience partnering with and influencing executive stakeholders using data-driven insights and structured business cases.
• Experience operating with ambiguity in a changing environment with high attention to detail.
• Excellent communication, presentation, and executive storytelling skills.
• Demonstrated problem-solving, analytical, and program management capabilities.