Warehouse Executive - Delivery & Transport

Company Overview

SAMSUNG SDS ASIA PACIFIC PTE. LTD. is a technology and logistics company focused on delivering innovative supply chain solutions and efficient warehouse and transportation management across the Asia Pacific region.

Job Summary

Manage daily warehouse operations, local distribution, transportation planning, and home delivery to ensure timely and accurate order fulfillment while maintaining strong customer service and vendor coordination.

Responsibilities

• Plan and oversee daily warehouse local distribution, transportation, and home delivery to ensure smooth and timely delivery processes
• Monitor and follow up on all delivery matters, including installation arrangements, to maintain service quality
• Verify warehouse staff pick correct items for release to transporters to ensure order accuracy
• Collaborate with 3PL vendors to meet customer requirements and service level agreements
• Enhance Standard Operating Procedures (SOP) and perform other tasks assigned by superiors to improve operational efficiency
• Manage order processing and local distribution for appointed vendors, ensuring proper creation of shipping instructions, pick-pack, and scanning for timely delivery according to SOP
• Update goods issued status promptly in Cello system and transmit data to GERP to meet KPI targets
• Check and ensure on-time submission of Proof of Delivery (POD) to maintain delivery records
• Conduct daily system checks on Goods Issue (GI) and Inward Outward Delivery (IOD) performances to ensure data accuracy
• Prepare and verify failure reports before sending to customers daily to maintain transparency and accountability
• Receive installation job requests from customers and forward them to vendors for execution
• Monitor installation progress closely and update customers proactively on any issues or changes in installation dates and timings
• Provide effective customer service by resolving daily local and home delivery issues promptly
• Serve as the main contact point between transport planners and customers to facilitate communication and issue resolution
• Perform other duties as assigned by superiors to support operational goals

Preferred competencies and qualifications

• Diploma or Bachelor Degree in Logistics, Supply Chain Management, or related field
• Minimum 5 years of experience in the logistics industry
• At least 2 years of experience working with 3PL and warehousing operations
• Proficient knowledge of Warehouse Management Systems
• Strong customer orientation and teamwork skills
• Effective communication skills with internal and external stakeholders
• Proficient in MS Office applications including PowerPoint and Excel
• Demonstrated problem-solving skills in logistics contexts
• Ability to work effectively under pressure