Senior IT Engineer (IT Support & Security)

Employment Type: 1-Year Renewable Contract
Industry: Construction / Engineering
Location: Queenstown

Job Responsibilities

• Provide Level 1 and Level 2 IT support for desktops, laptops, software, printers and other IT equipment.

• Troubleshoot hardware, software, network and connectivity issues.

• Manage user accounts, access permissions and password resets using Active Directory and Microsoft 365.

• Support office IT infrastructure, including LAN, Wi-Fi, IP networks and related equipment.

• Assist with firewall, antivirus, endpoint security and other IT security activities.

• Coordinate with external IT vendors on troubleshooting, maintenance and system upgrades.

• Support IT equipment setup, deployment, inventory and maintenance.

• Assist in implementing IT security policies, access controls and data protection measures.

• Support the secure use of AI applications such as Microsoft Copilot, ChatGPT and other business AI tools.

• Help identify potential AI security risks, including confidential data leakage, unauthorised usage and misuse of AI applications.

• Assist in reviewing new AI tools and applications for security and data protection requirements.

• Support AI-related security incident reporting, documentation and employee awareness.

• Maintain IT records, technical documentation and user guides.

• Perform other IT-related duties as assigned.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.

• At least 3 years of relevant experience in IT support, system administration or IT infrastructure support.

• Hands-on experience with Windows operating systems, Microsoft 365 and Active Directory.

• Knowledge of LAN, Wi-Fi, IP networking and basic network troubleshooting.

• Familiarity with IT security practices, antivirus protection, access controls and data protection.

• Experience supporting firewall or network security systems would be an advantage.

• Basic understanding of Generative AI applications and associated security risks would be an advantage.

• Good troubleshooting, communication and problem-solving skills.

• Able to work independently and coordinate with internal users and external vendors.
  

  email- [email protected]

  whatsapp- 93392324

  EA Personnel Name: Lucas Chang

  EA Personnel No: R1874043

  EA License No: 18C9495