Operations Executive (Inbound Travel – Group / FIT)

Company Overview

LUXURY TOURS & TRAVEL PTE LTD

Job Summary

You will manage inbound group and FIT (Free Independent Traveller) travel arrangements, coordinate with agents and suppliers, handle operational changes, and support on-ground activities to ensure smooth and seamless travel experiences.

Responsibilities

• Arrange inbound group tours by booking hotels, transport, meals, sightseeing, and tour guides to meet client requirements
• Liaise with overseas agents and local suppliers to confirm bookings and secure timely service delivery
• Prepare accurate tour documents including vouchers, rooming lists, and final itineraries for group tours
• Manage amendments, special requests, and last-minute operational changes to maintain service quality
• Assist on-ground during group arrivals, departures, or key events to ensure smooth coordination and customer satisfaction
• Coordinate with tour leaders and guides to facilitate seamless tour execution and resolve issues promptly
• Oversee daily inbound FIT operations by coordinating travel arrangements and confirming services with transport providers and driver-guides
• Operate the company’s 24/7 hotline during guest stays to provide timely support and resolve inquiries or issues
• Monitor booking status and supplier performance to maintain service quality and cost efficiency
• Develop and improve operational procedures to enhance productivity and service standards
• Ensure compliance with company policies and industry best practices in all operations
• Identify operational gaps and propose practical solutions to improve processes and customer experience
• Collaborate with internal teams and overseas agents to deliver seamless travel experiences
• Prepare regular operational reports and provide insights for continuous improvement
• Perform ad-hoc duties and provide support during peak periods as assigned
• Commit to working on weekends and public holidays as part of shift work requirements

Required competencies and certifications

• Commitment to weekend and public holiday shift work.
• Ability to manage and operate a night hotline.

Preferred competencies and qualifications

• 1-3 years of experience in logistics management and operations management
• Strong knowledge of logistics and operations processes to support travel arrangements and service delivery
• Proficiency in timeline management to ensure timely delivery of services
• Excellent organizational skills to handle multiple tasks and maintain accuracy
• Strong problem-solving skills to address operational challenges and improve processes
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and accuracy in preparing documents and managing bookings
• Excellent communication and interpersonal skills to liaise with agents, suppliers, and team members
• Proficiency in MS Office Suite and other relevant software applications
• Entry-level candidates or those new to the workforce with the right attitude will also be considered