Fitness Ambassador

Role Overview

Hollandse Club is looking for a motivated, professional and member-focused Personal Trainer to deliver high-quality fitness services and contribute to the development of the Club’s gym and wellness offering.

The successful candidate will deliver personal training sessions, support group fitness activities, engage with members, drive sales and ensure the gym is maintained to a high standard.

Key Responsibilities

1. Personal Training and Fitness Delivery

● Plan and deliver high-quality private personal training sessions tailored to members’ goals, fitness levels and needs.

● Develop individualised training programs, conduct fitness assessments and monitor member progress.

● Deliver group training sessions and small-group fitness programs as required.

● Conduct introductory gym sessions to familiarise members with equipment and safe exercise practices.

● Maintain high coaching standards and ensure sessions are engaging, effective and delivered safely.

2. Member Engagement and Experience

● Build positive relationships with members and maintain a welcoming, professional presence in the gym.

● Proactively engage with members, offering assistance and guidance where appropriate.

● Support new members in becoming confident using the gym and its equipment.

● Encourage participation in fitness programs and promote consistent exercise habits.

● Identify opportunities to improve the member experience and fitness offering.

3. Sales and Business Development

● Promote and sell personal training packages, group training sessions and other fitness services.

● Follow up on enquiries and convert prospective clients into paying customers.

● Identify opportunities to grow personal training revenue and improve member retention.

● Build a consistent client base through quality service, relationship management and referrals.

● Work towards agreed sales and revenue targets.

4. Gym Operations and Facility Standards

● Keep the gym clean, neat and organised while on duty, ensuring equipment and weights are returned to their designated locations & educating members to do this.

● Monitor equipment condition and overall gym standards.

● Report equipment faults and maintenance issues promptly and follow up on repairs where necessary.

● Ensure the gym remains safe, presentable and compliant with Club rules and procedures.

5. Safety and Professional Standards

● Ensure training sessions are conducted safely and in accordance with Club procedures.

● Maintain relevant fitness qualifications and required first aid and CPR certifications.

● Maintain appropriate client records and report incidents or safety concerns.

6. Administration and Teamwork

● Maintain accurate records of training sessions, attendance and sales activity.

● Manage bookings and communicate with members and relevant Club departments as required.

● Work collaboratively with the Sports team and support Club events and fitness initiatives where needed.

Requirements and Qualifications

● Recognised personal training or fitness qualification.

● Relevant experience delivering private personal training and group fitness sessions.

● Strong knowledge of exercise programming, fitness assessments and safe training practices.

● Excellent communication and interpersonal skills.

● A proactive, member-focused attitude with strong attention to detail.

● Confidence in promoting services, generating sales and building a client base.

● Good organisational and time-management skills.

● Current first aid and CPR certification, or willingness to obtain the required certifications.

Remuneration

● Base salary + commission on all personal training lessons conducted.

● Further details of the salary and commission structure will be discussed during the recruitment process.

Measures of Success

● Personal training revenue and achievement of agreed sales targets.

● Number of active clients and client retention.

● Member satisfaction and engagement.

● Participation in group training and introductory gym sessions.

● Maintenance of gym cleanliness, equipment condition and facility standards.