E-Commerce Executive

We are seeking a proactive E-commerce Executive to join our team. This role involves creating and executing e-commerce calendars, managing product launches and maintaining a consistent online presence.

Key Responsibilities:

E-commerce Platform Management

• Oversee product listings on e-commerce platforms (e.g., Lazada, Shopee, Tiktok Shop, Official online store).

• Ensure accurate and up-to-date product descriptions, images and pricing.

• Manage promotional campaigns and discounts in collaboration with the marketing team.

• Optimize listings for search visibility and user engagement.

Administrative Support

• Handle order processing, including coordination with logistics partners.

• Monitor inventory levels and ensure timely restocking.

• Assist in generating reports on platform performance and campaign effectiveness.

Sales Forecasting and Analysis

• Support sales forecasting efforts based on historical data, seasonal trends and market insights.

• Analyze sales performance and recommend actionable improvements.

• Collaborate with the finance team to align forecasts with budgeting.

Marketing Support

• Assist in planning and executing digital marketing campaigns, including email marketing and paid ads.

• Collaborate with design department to produce compelling artwork that would drive sales conversions.

• Monitor campaign performance and suggest optimizations.

Customer Support and Engagement

• Respond promptly to customer inquiries and reviews on e-commerce platforms.

• Address complaints and coordinate solutions to ensure customer satisfaction.

• Collect and analyze customer feedback to improve offerings and service.

Market Research and Competitor Analysis

• Conduct regular market research to identify emerging trends and opportunities.

• Monitor competitor strategies and pricing to maintain a competitive edge.

Email Marketing

• Work with design and content team to create high conversion email creatives.

• Schedule emails according to campaign calendar.

• Analysis of results and recommendations to improve sales conversion funnel.

Social Media

• Assist the marketing team in creating organic content for social media channels such as Facebook, Instagram and Tiktok.

Attractive team commissions: share in the team’s success with competitive, performance-based rewards.

Cross-department learning: work alongside other teams, broaden your skills, and see how the whole business runs.

Close-knit, family-style team : a friendly, supportive environment where people look out for each other.

Work-life balance : reasonable hours and respect for your time outside work.

Career growth : clear paths to progress, with opportunities to take on more responsibility as you grow

Requirements:

• Diploma/Degree in Marketing, Business, or a related field.

• Proficiency in e-commerce platforms and tools like Google Analytics, Meta Ads, or similar.

• Experience in Shopee/Lazada/brand.com is essential.

• Experience in meta ads and eDMs is highly preferred.

• Only candidates with a minimum of 3 years experience and above need apply.

• Willingness to host livestreams will be a huge advantage.

• Strong organizational skills and attention to detail.

• Analytical mindset with the ability to interpret data and make data-driven decisions.

• Excellent communication and teamwork skills.