System Engineer

Role purpose

The System Engineer delivers customer infrastructure services across enterprise virtualisation, cloud and data-centre platforms, as well as onsite endpoint and network deployments. The role designs, implements, maintains and troubleshoots server and virtualisation environments; supports storage, backup, migration and resilience activities; contributes to IT service management and CMDB projects; and documents work for reliable operations and handover. The position combines senior platform engineering with hands-on customer-site infrastructure deployment and support, with the work mix varying by project and customer demand.

Key responsibilities

Infrastructure deployment and field engineering support

Virtualisation, cloud and data-centre platforms

· Design, deploy, configure and maintain VMware environments, including ESXi, vCenter, vSphere clusters, vSAN and Tanzu or Tanzu Kubernetes Grid where in scope.

· Administer virtual machines, clusters, datastores and resource allocation; configure and troubleshoot high availability, distributed resource scheduling and live migration.

· Support enterprise storage and compute platforms, including SAN zoning, LUN provisioning, FC or iSCSI connectivity, VMFS presentation and server refresh projects.

· Implement and verify virtual machine and file-level backup and recovery, monitoring and operational controls; contribute to disaster recovery and resilience testing.

· Support cloud operations and hybrid infrastructure activities, including AWS where assigned, using approved access, change and security procedures.

· Plan and execute virtual infrastructure migrations, upgrades and data-centre relocations, including cluster configuration, storage reattachment and service validation.

· Support endpoint and mobile device management platforms such as Workspace ONE, including device enrolment, policy application and application provisioning.

Systems, network and service support

· Troubleshoot hardware, endpoint, connectivity, printing and basic system issues; restore service or escalate with useful diagnostics and evidence.

· Support infrastructure maintenance and customer change activities in line with approved scope, access controls, change windows and safety requirements.

· Contribute to ITSM and CMDB deployments or migrations, including configuration, data validation, testing, user acceptance testing and issue resolution.

· Follow security, backup, access-management and asset-handling procedures, and protect customer information and credentials.

Preferred experience

· Experience with server and rack installations, UPS equipment, hardware re-racking or data-centre operations.

· Experience with vSAN, Tanzu or Kubernetes, Workspace ONE, enterprise backup products, FC or iSCSI storage, and AWS or other cloud operations.

· VMware or cloud-platform certifications relevant to the role.

• VMware — VMware Certified Professional for vSphere Foundation (VVF) Administrator or Cloud Foundation (VCF) Administrator

• AWS Certified CloudOps Engineer – Associate

· Experience with ITSM platforms or CMDB implementation, migration, testing and UAT; iTop experience is an advantage.

· CCNA for networking fundamentals

· ITIL Foundation for service and change processes