Clinic Assistant

Job Summary

The Clinic Assistant provides strong backend operational and administrative support to ensure the clinic runs efficiently. The role focuses on records management, inventory control, documentation, claims processing, and internal coordination, with limited front-facing duties.

Key Responsibilities

1. Administrative & Records Management

• Maintain and update patient records accurately in the clinic management system
• Organise, scan, and file medical documents, referral letters, and reports
• Prepare and process medical reports, referral letters, and other documentation
• Ensure proper data entry and record-keeping compliance
• Support audit preparation and internal documentation checks

2. Claims, Billing & Financial Support

• Process MediSave, CHAS, insurance, and third-party claims
• Prepare billing documents and reconcile payment records
• Assist with claims follow-up and documentation for insurers or corporate clients
• Maintain accurate financial and claims-related records

3. Inventory & Supplies Management

• Monitor and manage stock levels of medical consumables, stationery, and clinic supplies
• Perform regular stock checks and raise purchase requests
• Receive, verify, and store incoming supplies
• Ensure proper inventory rotation and expiry tracking

4. Operational Support

• Prepare consultation rooms and ensure they are properly stocked and ready
• Support clinic opening and closing procedures
• Coordinate with external vendors, laboratories, or service providers when required
• Assist with scheduling of internal meetings, maintenance, or training sessions
• Handle internal administrative tasks and ad-hoc operational support

5. Limited Frontline Support (as needed)

• Assist with patient registration or simple enquiries during peak periods
• Support doctors and nurses with basic clinical preparation when required

Requirements

• Minimum N-Level / O-Level / Nitec / Higher Nitec qualification
• Prior experience in clinic administration, healthcare operations, or administrative support preferred
• Strong attention to detail and organisational skills
• Proficient in Microsoft Office and comfortable with clinic management systems
• Familiarity with MediSave, CHAS, insurance claims, or medical documentation is an advantage
• Able to work independently and handle multiple backend tasks efficiently
• Responsible, discreet, and able to handle confidential information

Soft Skills

• Strong organisational and administrative ability
• Detail-oriented and systematic
• Reliable and able to prioritise tasks
• Good written communication skills
• Team player with a proactive attitude