6 Months Bank IT Application Production Support Engineer ($6-7K) #BYR

Key Responsibilities

• Act as the primary IT point of contact for business users and operations, providing local technology support and coordinating with regional and global IT teams.

• Manage IT production incidents, including issue resolution, escalation, incident reporting, root cause follow-up and implementation of corrective actions.

• Support IT Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) activities to ensure operational resilience.

• Coordinate IT requirements for new business and client implementations, including system enhancements, application changes and development requests.

• Liaise with offshore development teams to monitor project progress, resolve technical issues and ensure timely delivery of IT solutions.

• Oversee local IT production assets, application support and technology infrastructure to maintain system stability and performance.

• Drive digital transformation initiatives by identifying business needs, facilitating technology improvements and supporting change management.

• Act as the key liaison for cybersecurity matters, including IT vulnerability management, risk mitigation and security compliance.

• Ensure IT operations, processes and documentation comply with applicable regulatory requirements, internal policies and technology risk management standards.

• Collaborate with business stakeholders and regional IT teams to identify opportunities for process improvements, operational efficiency and service quality enhancements.

Requirements

• Degree or diploma in Information Technology, Computer Science, Information Systems or a related discipline.

• Relevant experience in IT service management, production support, IT operations or technology project coordination.

• Experience within banking, financial services, securities services or a regulated environment would be advantageous.

• Good understanding of IT incident management, application support, cybersecurity, BCP/DRP and IT risk management.

• Strong stakeholder management, communication and problem-solving skills.

• Ability to coordinate effectively with local, regional and offshore IT teams.

• Familiarity with ITIL practices and financial services regulatory requirements would be an advantage
  

  Interested applicants please email your resume to [email protected]

  Ivy Tham Yi Ru (R1104692)

  Recruit Express Pte Ltd (EA Number: 99C4599)