Aftersales Service Planning Senior Executive

Key Responsibilities

1.Capacity & Scheduling

● Forecast service demand and plan workshop capacity (bays, technicians, manpower)

2.Performance & Reporting

● Track KPIs (revenue, efficiency) and report against targets

● Analyze service and warranty trends to spot gaps and improvement areas

3.Network Support

● Work with distributors/dealers to align capacity planning with demand

● Support rollout of campaigns and maintenance packages

4.Readiness & Training

● Assess network readiness (tooling, facilities, technician skills) for new launches

● Support HQ in planning training curricula

5.Process Improvement

● Streamline booking/scheduling workflows and support digital tools (e.g., online booking)

6.Cross-Functional Coordination

● Align with Service Operations, Parts, Marketing, Warranty, and OEM/HQ as needed

Any other jobs assigned.

Qualifications

● Diploma/Degree in Business, Engineering, or related field

● 2–5years in aftersales or service planning

● Strong analytical/forecasting skills, proficient in Excel/DMS

Key Competencies

● Analytical: Strong forecasting and capacity-planning mindset

● Coordination & Communication: Able to align multiple departments/stakeholders

● Attention to Detail: Accuracy in scheduling, reporting, and forecasting

● Problem-Solving: Proactively resolves bottlenecks in service throughput

● Customer Focus: Plans with service experience and satisfaction in mind