Front Office (Butler)

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honor, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office (Butler) to join our team!

Key Responsibilities

Guest Experience

• Deliver personalised Butler services to VIP and Suite guests, including in-room check-in/check-out, concierge assistance, reservations and guest requests.
• Build meaningful relationships with guests, anticipate their needs and create memorable experiences.
• Gather, record and act on guest preferences to enhance guest satisfaction and loyalty.
• Ensure seamless arrivals, departures and special occasion arrangements for VIP guests.

Operations

• Support the daily operations of the Valley Wing and uphold luxury service standards.
• Conduct room inspections prior to guest arrival and coordinate with relevant departments to resolve any discrepancies.
• Ensure quality, presentation and service standards are maintained for food and beverage offerings.
• Provide a seamless one-stop service experience across Front Office, Concierge, Guest Relations and F&B operations.
• Handle guest enquiries, requests and feedback promptly and professionally.

Teamwork & Service Excellence

• Collaborate closely with cross-functional teams to ensure smooth service delivery.
• Maintain the highest standards of professionalism, discretion and confidentiality.
• Consistently uphold hotel service standards and contribute to guest delight.

Key Requirements

• Diploma or equivalent qualification in Hospitality Management or a related discipline.
• Previous experience in luxury hospitality, Butler Services, Guest Relations or fine dining establishments preferred.
• Strong interpersonal, communication and problem-solving skills.
• Passion for delivering personalised and exceptional guest experiences.
• Well-groomed, service-oriented and detail-focused.
• Able to work rotating shifts, weekends and public holidays.
• Proficient in spoken and written English.