Quality Control Officer

Leads operational quality control across the manufacturing facility to ensure raw materials, production processes and finished products consistently meet approved specifications and customer requirements. The role provides day-to-day operations, drives timely containment and investigation of quality issues, and works closely with operational departments and Quality Assurance to strengthen product consistency.

Quality Control Operations

• Lead day-to-day QC operations according toproduction requirements and risk priorities.
• Oversee inspection and testing of incomingmaterials, work-in-progress and finished products against approvedspecifications and inspection plans.
• Ensure critical control point (CCP), process and product-quality checks are completed accurately and escalated promptly when limits are not met.
• Review disposition recommendations fornon-conforming materials and products, including hold, release, rework orrejection, in consultation with relevant stakeholders.

Product Quality and Incident Management

• Lead investigations into product defects,internal rejections, customer complaints, product returns and food incidents.
• Apply structured root-cause analysis, establishcorrective and preventive actions (CAPA), assign owners and track actions totimely closure.
• Review investigation evidence and reports toensure conclusions and actions are supported by facts and production records.
• Escalate significant or recurring quality risksto management and the Quality Assurance team.

Quality Performance and Improvement

• Analyse defect, non-conformance, complaint and process data to identify recurring issues and improvement opportunities.
• Establish practical QC performance measures andpresent quality trends, risks and action status to management.
• Support product trials, process changes, equipment verification and operational improvement projects from a QC perspective.
• Maintain complete and traceable QC records,inspection results and investigation files.
• Promote a strong quality culture and reinforce timely escalation and fact-based decision-making on the production floor.

Requirements

• Degree in Food Science, Food Technology or a related discipline.
• At least 3 years of relevant experience in food manufacturing.
• Strong practical knowledge of product inspection, process controls, HACCP, GMP, non-conformance management, root-cause analysis and CAPA.
• Experience in customer-complaint and food-incident investigations within a high-volume manufacturing environment.