Inside Sales

JobSummary:

This individual will be a self-starter, technical, driven individual who will work cooperatively with a distribution team to maintain and grow existing business, create new business, and meet or exceed monthly sales quotas while increasing customer satisfaction.

Inside SalesJob Description:

Specific duties of the Inside Sales employee will include:

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Present price, credit, and terms in accordance with standard procedures of the company.
• Accurately process customer transactions such as orders, quotes, or returns.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Fill requests for catalogs, information or samples.
• Capture accurate and complete information in Customer Relationship Management system.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.
• Perform other duties/ projects as assigned.

SkillsRequired

• The ideal candidate will have experience in industrial distribution.
• Great phone presence as you will be doing business over the telephone.
• Highly organized, great with time management.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Exceptional verbal and written communication skills.
• Highly proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.
• Should be proficient in CRM software solutions.
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task the activities with shifting priorities.
• Honest, assertive, and systematic.
• Ability to work both independently and in a group environment.
• Relevant training in Inside Sales.
• Shipping and receiving.
• Great positive attitude.
• Excellent Teamwork.
• Experience in distribution is a plus.
• Previous experience in sales, customer service, or other related fields
• Familiarity with CRM platforms
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail oriented.

Experience:

· 2-3 years

· Multitasking

Education:

· Diploma or Degree

Communication & Writing:

· English & Chinese

· Male or Female