Manager, Business Office

You will assist the Head of Department in overseeing Business Office operations, including Cash Management, Patient Refunds, Patient Accounts, Patient Relations, and the administration of Patients' Accounts Receivable. You will be responsible for establishing, implementing, and enforcing policies, procedures, and internal controls to ensure effective governance and the smooth operation of Business Office functions.

In addition, you will play a key role in driving operational transformation through digitalisation, automation, and AI-enabled initiatives to enhance productivity, improve patient experience, and strengthen end-to-end billing processes. You will provide leadership in workforce planning, staff development, and organisational change management, particularly in support of major system implementations and business transformation initiatives.

Job Requirements

• Degree with min 6 years of related work experience
• Strong understanding of billing, revenue cycle, or financial workflows
• Proficiency in data analysis, automation, or programming (e.g., Python, SQL, VBA)
• Strong problem-solving, analytical, and project management skills
• Excellentcommunication and stakeholder engagement abilities