RESTAURANT MANAGER

Job Summary

Lead and manage daily restaurant operations to ensure efficient service delivery, high-quality food standards, and excellent customer experiences. Drive team performance, oversee inventory and sales, and maintain compliance with hygiene and safety regulations.

Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient service and workflow
• Manage, supervise, and motivate restaurant staff to uphold high service standards and operational excellence
• Prepare staff work schedules, duty rosters, and manage attendance to optimize workforce deployment
• Monitor staff performance, conduct training sessions, and enforce discipline to maintain team effectiveness
• Deliver excellent customer service by professionally handling feedback, enquiries, and complaints
• Monitor food quality, presentation, and service standards to ensure customer satisfaction
• Oversee inventory management, stock control, and timely ordering of food and beverage supplies
• Track daily sales, operating expenses, and overall restaurant performance to support business goals
• Ensure accurate cash handling, POS operations, and daily sales reporting for financial integrity
• Maintain cleanliness, hygiene, and food safety standards in compliance with SFA regulations
• Ensure proper maintenance of all restaurant equipment and facilities to support operations
• Coordinate with kitchen and service teams to maintain smooth workflow and service delivery
• Implement operational procedures and company policies to standardize processes
• Assist in achieving sales targets, controlling costs, and improving overall business performance
• Perform other duties as assigned by management to support restaurant objectives

Preferred competencies and qualifications

• Minimum 2–3 years of relevant experience in restaurant or F&B operations
• Previous experience in a supervisory or managerial role
• Strong leadership, communication, and problem-solving skills
• Good knowledge of restaurant operations, food hygiene, and safety standards
• Ability to manage a team and work effectively in a fast-paced environment
• Customer-oriented mindset with a positive working attitude
• Willingness to work shifts, weekends, and public holidays