HEAD BARTENDER

Job Summary

Lead bar operations by preparing and serving beverages, managing inventory, and supervising staff to ensure high-quality service and compliance with liquor regulations. Drive customer satisfaction and support promotional initiatives in a dynamic hospitality environment.

Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages following company standards to ensure consistent quality and presentation
• Create and recommend innovative cocktails, mocktails, and beverage selections to enhance customer experience
• Oversee daily bar operations to maintain smooth workflow and efficient service delivery
• Supervise, guide, and train bartenders and bar service staff to uphold service excellence and operational standards
• Manage bar inventory, stock control, and beverage ordering to optimize supply levels and reduce waste
• Monitor stock usage and implement cost control measures to minimize beverage expenses
• Ensure proper handling, storage, and timely replenishment of bar supplies to maintain operational readiness
• Maintain cleanliness, hygiene, and organisation of the bar area to comply with health and safety standards
• Ensure all bar equipment and facilities are regularly maintained and functional
• Deliver excellent customer service by promptly attending to customer requests and feedback
• Handle customer complaints professionally to resolve service issues and maintain satisfaction
• Ensure compliance with liquor licensing requirements and promote responsible alcohol service practices
• Monitor daily bar sales, cash handling, and POS transactions to ensure accuracy and accountability
• Assist management in developing new beverage menus and promotional activities to drive sales growth
• Perform additional duties as assigned by management to support overall bar operations

Preferred competencies and qualifications

• Minimum 2–3 years of relevant bartending experience
• Previous experience in a senior bartender or supervisory role
• Strong knowledge of cocktails, spirits, wines, and beverage preparation
• Proven customer service and communication skills
• Ability to lead and motivate a team effectively
• Knowledge of bar operations, inventory management, and cost control
• Responsible, organised, and detail-oriented work approach
• Flexibility to work shifts, weekends, and public holidays
• Positive attitude and ability to perform in a fast-paced environment