CSO cum Accounts Assistant

Job Summary

We are looking for an organised and responsible Customer Service &Accounts Assistant to support customer order processing and accounts receivable administration across our related companies.

Key Responsibilities

Customer Service & Order Processing

• Receive and process customer orders, ensuring accurate and timely entry.
• Coordinate with the relevant teams on stock availability, delivery arrangements and order changes.
• Respond to customer enquiries and follow up on order-related issues.
• Provide backup support for customer orders during the designated staff member’s absence.
• Maintain accurate customer information and order records.

Accounts Receivable Support

• Prepare and update accounts receivable (AR)ageing reports
• Prepare and send statements of account (SOAs) to customers.
• Follow up on outstanding payments and account discrepancies with customers and the finance team.
• Maintain proper records of customer correspondence and AR-related documents.

Administrative Support

• Maintain organised records and filing systems for customer service and accounts matters.
• Coordinate with internal departments to ensure timely follow-up and completion of assigned tasks.
• Perform other reasonable administrative duties related to the role.

Requirements

• Previous experience in customer service, order processing or accounts administration is preferred.
• Basic knowledge of accounts receivable, ageing reports and statements of account.
• Proficient in Microsoft Excel and comfortable using order processing or accounting systems.
• Good communication and coordination skills.
• Accurate, organised and able to manage multiple tasks.
• Able to work independently and collaboratively across different teams.

Working Days: 5.5 days per week
Working Hours:

• Monday to Friday: 8.30 am–5.30 pm
• Saturday: 8.30 am–12.30 pm

Location: Tai Seng