*NEW* 6 Months Contract Client Services (Banking) $3K #NJA

The Job:

• Provide support for incoming client enquiries via calls, emails, or walk-ins, where required.
• Assist clients with login, online portal navigation, and account-related enquiries.
• Perform outbound follow-ups with clients for clarification or to assist with their requests.
• Liaise with internal departments to troubleshoot and resolve client matters, where applicable
• Escalate complex, sensitive, or complaint-related cases to the relevant CS team members or supervisors
• Take ownership of assigned cases and follow through to ensure proper closure.
• Support the CS team with administrative tasks, call/email handling and other ad hoc duties as assigned

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599