Job Title: Clinic Assistant

Position Type: Full-time/Part-time, shift work required

About the role

We’re looking for a friendly, dependable Clinic Assistant to help keep our clinic running smoothly and provide a welcoming experience for patients. The role involves supporting day-to-day clinic operations, assisting patients and clinical staff, and helping maintain an organized, professional environment.

Key responsibilities

• Welcome patients, answer questions, and direct them to the appropriate staff or services.
• Schedule appointments and manage patient check-in and check-out.
• Answer phone calls and respond to routine enquiries professionally.
• Maintain accurate patient records and handle confidential information responsibly.
• Support administrative tasks such as filing, data entry, processing forms, and managing correspondence.
• Help keep reception and shared areas clean, tidy, and well stocked.
• Coordinate with clinicians and colleagues to support an efficient patient flow.
• Follow clinic procedures, health and safety requirements, and privacy policies.
• Assist with other clinic duties as needed.

Requirements

• Previous clinic, healthcare, medical reception, or customer-service experience preferred.
• Availability and willingness to work shifts, which may include evenings, weekends, or public holidays.
• Strong communication and interpersonal skills, with a calm and respectful approach to patients.
• Good organizational skills and the ability to manage competing priorities.
• Reliable, punctual, and comfortable working both independently and as part of a team.
• Basic computer skills and confidence learning booking or records-management systems.
• Careful attention to detail and accurate record-keeping.
• Commitment to patient privacy, professionalism, and respectful care.
• Ability to stay composed and helpful in a busy or challenging environment.

Preferred

• Fluency in multiple languages is a significant advantage.
• Experience with appointment scheduling, patient records, or clinic-management software.
• First aid or relevant healthcare administration training.