Part Time Clinic Assistant

Job Description: Clinic Assistant (Full-Time / Part-Time)

Role Overview

We are looking for a dedicated and meticulous part time Clinic Assistant to join our team to help cover our weekday morning and afternoon sessions.

You will be the first point of contact for our patients, playing a crucial role in providing excellent customer service, managing front-desk administration, and assisting with essential clinical support duties.

Key Responsibilities

• Patient Management & Registration: Greet and register patients, manage appointment scheduling, and maintain accurate electronic medical records.

• Financial Transactions: Handle point-of-sale collections, process payments, and ensure accurate daily cash balancing.

• Medication Administration: Accurately pick, pack, and label medications as prescribed by the doctor, ensuring proper dispensing protocols are followed.

• Inventory Control: Monitor, track, and manage clinic inventory, including medical supplies and medications, to ensure optimal stock levels.

• Financial Counseling & Claims: Advise and counsel patients on healthcare subsidies (e.g., CHAS, Merdeka/Generation packages, MediSave) and assist with private insurance claim submissions and processing.

• General Clinic Housekeeping: Assist in maintaining cleanliness, sterility, and tidiness of the clinic environment.

Job Requirements

• Language Proficiency: Fluency in spoken English & Mandarin is required to effectively communicate with, counsel, and translate for our specific patient demographics.

• Experience & Attitude: Prior sales experience and a strong, positive customer service attitude are highly valued. We look for individuals who are warm, empathetic, and excellent at building rapport with patients.

• Skills: * Familiarity with clinic management systems (CMS) and national subsidy frameworks (CHAS, MediSave) is a strong plus but on the job training will be provided for those with no prior experience.

  • Basic proficiency in Microsoft Office (Word, Excel).

• Attributes: * Excellent interpersonal and communication skills with a customer-centric mindset.

  • High level of accuracy and attention to detail, especially regarding medication packing and financial transactions.

  • Reliable, responsible, and a strong team player.

What We Offer

• Flexible Working Arrangements: We support flexible work hours to help you maintain a healthy work-life balance.

• Employment Types: Part-Time permanent or contract roles are available.

• Performance Incentives: Attractive performance bonus explicitly tied to the growth of the clinic, rewarding your contribution to our shared success.