Senior Manager

Company Overview

GOLDEN COMPASS SCHOOL is a Private Education Institution and WSQ Approved Training Organisation offering university pathway programmes. It equips learners with industry-recognised skills to thrive in a fast-changing world through qualified educators.

Job Summary

Lead and manage course registration, training administration, and customer relationships to drive student progress and business growth. Strategically expand the customer base while ensuring operational excellence and customer satisfaction.

Responsibilities

• Manage and optimize course registration procedures to ensure smooth enrollment processes
• Supervise training administration for all programmes to maintain compliance and quality standards
• Oversee accounts and prepare monthly and annual financial reports to support organizational transparency
• Generate monthly reports tracking student progress to uphold school procedures and improve outcomes
• Develop and sustain profitable partnerships with key stakeholders to enhance business opportunities
• Lead your team in managing customer and alumni relationships to foster loyalty and engagement
• Resolve customer complaints promptly and effectively to maintain high satisfaction levels
• Communicate product updates to customers to drive sales growth through informed engagement
• Collaborate with the Management Team to develop and implement strategic plans for organizational success
• Expand the customer base by executing upselling and cross-selling strategies tailored to customer needs
• Identify and address individual customer needs to deliver personalized service and solutions
• Analyze competitor activities and adjust strategies to maintain competitive advantage
• Ensure the premises are maintained as a safe and welcoming environment for customers and staff

Preferred competencies and qualifications

• Bachelor’s degree in administration, accounting, or a related field
• Proficient in Microsoft applications to support administrative and reporting tasks
• Strong interpersonal and communication skills to effectively engage customers and partners
• In-depth product knowledge to provide accurate information and support sales efforts
• Leadership skills to foster teamwork and guide team performance
• Positive attitude focused on enhancing customer satisfaction and experience