RESTAURANT MANAGER

Job Description & Requirements

Key Responsibilities:

Operations Management & Service Excellence

• Manage daily outlet operations, ensuring efficient table turnover, excellent service quality and customer engagement.

• Implement and enforce SOPs for table/ room setup, cleanliness, F&B service and equipment maintenance.

• Monitor guest satisfaction, address customer feedback and continuously improve service delivery.

Revenue Growth & Customer Retention

• Implement strategies to drive repeat business and customer loyalty.

• Work with the marketing team to create targeted promotions, VIP programs and dining packages for returning customers.

• Identify high-value customers, corporate clients and event organizers to build long-term relationships.

• Optimize room occupancy and maximize revenue through pricing strategies, happy hour promotions and upselling of F&B services.

Team Leadership & Staff Development

• Recruit, train and manage a high-performing service team.

• Conduct regular staff evaluations, ensuring continuous improvement and high service standards.

• Foster a positive work culture that emphasizes customer satisfaction, teamwork and professionalism.

Qualifications & Experience:

• 3+ years of experience in operations management within the hospitality, F&B or entertainment industry.

• Energetic and passionate drive to achieve results

• Strong background in customer engagement and/ or event-driven F&B businesses is a plus.

• Proven track record in driving customer loyalty and increasing repeat business.

• Excellent leadership, problem-solving and communication skills.

• Ability to analyze business data and develop actionable strategies for revenue growth